Legacy IT systems and rigid control cultures are outdated. Modern ITSM fosters flexibility and innovation, empowering service teams while ensuring IT oversight.
Modern ITSM must Integrate Business and Development Teams
Tag Archives: jira service management
5 Useful Tips for Your ITIL Implementation
The implementation of ITIL is an important step for companies to offer more efficient and high-quality IT services. This undertaking should therefore be well prepared. This article will help you with this: we will discuss the benefits of ITIL and provide five tips for successful implementation.
The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams
The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.
10 Best Practices for IT Service Management (ITSM) – How to Get the Best out of Your IT
Sophisticated IT Service Management (ITSM) saves you time, increases customer satisfaction and promotes the success of your company. Sounds promising? It is! But how can you achieve this? We have compiled ten best practices for you that can make the path to your optimal ITSM easier.
The Importance of Service Desk Automation in ITSM
In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!
8 Advantages of Modern Cloud Software – Results of An Atlassian Survey
As the infrastructural basis for modern enterprise software, the Cloud platform has what it takes to transform working life for the better and help companies achieve greater flexibility, productivity and efficiency in an increasingly complex competitive landscape. And the results of a recent survey among Atlassian customers who have completed the migration from on-premise to the Cloud show that these are not just marketing slogans and sales promises.
ITSM Teams Between Stability and Change: What Is Change Management Actually?
ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.
Knowledge Management in IT Service Management – It’s Enough to Invent the Wheel Only Once
Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.
Atlassian Cloud: Price Adjustments in October 2023 and Product Adjustments in November 2023
Atlassian has announced pricing adjustments for the Atlassian Cloud that will take effect on 18 October 2023. This involves changes to the list and benefit prices for certain cloud products. In addition, Atlassian is also limiting the execution of automations for Jira Cloud products. These automation limits will take effect on 1 November 2023. We’ll give you an overview of what changes you can expect.
How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone
Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.
