Sophisticated IT Service Management (ITSM) saves you time, increases customer satisfaction and promotes the success of your company. Sounds promising? It is! But how can you achieve this? We have compiled ten best practices for you that can make the path to your optimal ITSM easier.
Change Management can be a pain – especially if you’re just starting out or simply haven’t gotten the hang of it (or the appropriate tools) yet. The good news is that others have gathered the most valuable tips which we will share with you in this blog as the best 10 practices you should follow.
ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.
Change can be a scary thing, like when your company grows and grows and grows… until it’s very different from that startup that you created a couple of years ago. Or maybe your company is already very big, but you need to keep up with those rapidly changing startups. But this kind of change is nothing to be scared about; it can just be a bit hard to scale up the agile workflow that you were used to. Enter SAFe, Agile Hive and Jira Align, a framework and two tools that will make life much easier for you!
With the outbreak of the Coronavirus crisis, teams were suddenly forced to start working from home. This resulted in all their usual team structures to be turned upside down. Lots of teams experienced how their teamwork and personal work organization changed entirely within just a few short days.
When we started building websites professionally in 1996, we were still operating on intuition. Meticulous project planning was foreign to us. The business developed, we grew and quickly reached a point where we began looking for professional processes for developing our projects. We tried several (Gantt-Charts with MS Project and project checklists we developed ourselves), but none had the result we hoped for. For a while, project managers could decide how they wanted to develop their projects.
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