ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.
In modern IT Service Management, teams rely on frameworks that provide the appropriate processes and tools to define, set up, deliver, and continuously optimize their services. ITIL is the most popular approach in this context, virtually establishing itself as the standard in ITSM. However, several other frameworks aim to equip ITSM teams with systematic practices and processes. In this article, wee will comprehensively present four of them here and include the main differences to ITIL.
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