Category Archives: Jira

Jira Work Management – Bridging the Gap between Technical and Business Teams

Matthias Rauer
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When non-technical teams jump on board the Jira solution for technical teams, they are confronted with features and terms that are aimed at technical requirements and only reflect the needs of business teams to a limited extent. But Jira Cloud is now also helping these teams: with Jira Work Management, all business teams can work on products in the Jira environment, turn ideas into projects and play their part in creating customer value. In this blog post, we would like to present the latest functions that Atlassian has recently delivered for Jira Work Management.

ITSM Teams Between Stability and Change: What Is Change Management Actually?

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ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.

Knowledge Management in IT Service Management – It’s Enough to Invent the Wheel Only Once

Matthias Rauer

Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.

Atlassian Cloud: Price Adjustments in October 2023 and Product Adjustments in November 2023

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Atlassian has announced pricing adjustments for the Atlassian Cloud that will take effect on 18 October 2023. This involves changes to the list and benefit prices for certain cloud products. In addition, Atlassian is also limiting the execution of automations for Jira Cloud products. These automation limits will take effect on 1 November 2023. We’ll give you an overview of what changes you can expect.

Atlassian Apps: More Transparency and Security for the Atlassian Marketplace

Matthias Rauer
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If your organisation is migrating to the Atlassian Cloud or is already using the Cloud products, chances are your teams will want to use Marketplace apps alongside the core products. And of course, these apps should meet your organisation’s privacy, security and compliance requirements. However, with thousands of apps from hundreds of vendors, sifting through the solutions to meet these requirements is no trivial task. To simplify the process, increase transparency and give customers more control over app extensions, the manufacturer has recently rolled out a series of innovations for the Atlassian Marketplace and product administration.

Remote Work and Distributed Teams: 4 Insights into the Future of Flexible Work

Matthias Rauer
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It has now been around three years since the pandemic fundamentally changed the world of work in many sectors and industries. And as it turns out, this trend towards greater flexibility is apparently here to stay. This is proven by the figures of the Atlassian report “State of Teams” from 2022: 22 percent of the surveyed teams work completely remotely, 35 percent work completely in the shared office again, 43 percent follow hybrid models. Around two-thirds of all teams have thus abandoned the traditional approach, with the high proportion of hybrid teams being particularly striking. This raises some interesting questions about the future of work, and “State of Teams” gives us some figures in this regard.

Documentation from Jira to Confluence – How It Works with Autopage!

Matthias Rauer
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Documentation in software development is not exactly the greatest of joys for many teams. Nevertheless, the documentation of a software product must of course be as complete and comprehensive as possible. The app AutoPage has set out to take much of the pain out of manual documentation work for teams. It makes it possible to automatically create Confluence pages directly from Jira on which the current contents of the processes are documented. In this post, we’ll go through the initial setup of AutoPage step by step. Once you have done these things, your team can use Jira as usual – with the difference that the further development is now automatically mapped in Confluence.

Security Features in Jira: Security Throughout the Development Lifecycle

Matthias Rauer
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In the modern software world, it is absolutely impossible for development teams to always consider every single security angle. And therefore they have to face the inescapable reality that their code is vulnerable. The question is how the team deals with identified vulnerabilities. A new feature set in Jira helps them document, manage, prioritize and efficiently handle security issues in a centralized way.