In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!
What are we working on as a company in the long term? Does this create customer value? How should we allocate our resources in terms of our priorities? What blockers, dependencies and risks could threaten our strategic outcomes? Technical managers should be able to answer these questions at any given time. However, this is not as easy as it sounds, especially in large organisations. Jira Align with the new value stream management features can provide valuable services here.
As the infrastructural basis for modern enterprise software, the Cloud platform has what it takes to transform working life for the better and help companies achieve greater flexibility, productivity and efficiency in an increasingly complex competitive landscape. And the results of a recent survey among Atlassian customers who have completed the migration from on-premise to the Cloud show that these are not just marketing slogans and sales promises.
The world of software development is more complex than ever before and the expectations and demands on technical teams have increased dramatically: not only do they have to write high-quality code and deliver valuable products, but they also have to deal with constantly evolving security risks, configure cloud services, automate testing and implement monitoring tools. In addition, microservices, APIs and frameworks are becoming more and more common, and modern development teams are highly distributed. Given the technical complexity, building world-class development teams is not only a technology problem, but also a collaboration challenge. A new Atlassian product is stepping up to solve both aspects: Atlassian Compass is now available!
One of the ITSM practices that the ITIL framework describes is Service Portfolio Management. According to ITIL, the purpose of this approach is to ensure that organizations have the right mix of programs, projects, products and services to execute their organizational strategies within the constraints of financial and resource limitations. This is quite abstract and technical – so what does this mean? In this article, we want to shed some light on this topic.
Change Management can be a pain – especially if you’re just starting out or simply haven’t gotten the hang of it (or the appropriate tools) yet. The good news is that others have gathered the most valuable tips which we will share with you in this blog as the best 10 practices you should follow.
ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.
When you bite into your favorite burger at your go to fast food restaurant, you have certain expectations regarding consistency, taste and execution. How you like your burger is exactly how you should get it. This actually requires a number of high-quality functioning configurations. So let’s pivot from you getting that delicious burger to how you expect your IT Service Management to be prepared and delivered. We quickly end up with a process called Configuration Management. Configuration Management’s goal is to make the IT landscape, the ITSM team’s services and all components that contribute to their delivery transparent and reproducible. So much for a quick introduction. Let’s dive a bit deeper into the topic.
Atlassian has announced pricing adjustments for the Atlassian Cloud that will take effect on 18 October 2023. This involves changes to the list and benefit prices for certain cloud products. In addition, Atlassian is also limiting the execution of automations for Jira Cloud products. These automation limits will take effect on 1 November 2023. We’ll give you an overview of what changes you can expect.
If your organisation is migrating to the Atlassian Cloud or is already using the Cloud products, chances are your teams will want to use Marketplace apps alongside the core products. And of course, these apps should meet your organisation’s privacy, security and compliance requirements. However, with thousands of apps from hundreds of vendors, sifting through the solutions to meet these requirements is no trivial task. To simplify the process, increase transparency and give customers more control over app extensions, the manufacturer has recently rolled out a series of innovations for the Atlassian Marketplace and product administration.