Tag Archives: AI

The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams

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The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.

Google Protects Customers from Copyright Claims for AI-generated Content

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AI technologies are uncharted territory on many levels – and the consequences of their use are sometimes unclear and far from being negotiated. What about the legal side, for example? Specifically, what happens when companies use AI-generated images and texts in public communication? One thing is clear: if a company violates copyrights with its content, it can become unpleasant and expensive. So should teams shift down a gear when it comes to using AI and, if in doubt, refrain from using it? Google offers customers of the office and social collaboration suite Google Workspace a way out of this dilemma.

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.