Legacy IT systems and rigid control cultures are outdated. Modern ITSM fosters flexibility and innovation, empowering service teams while ensuring IT oversight.
Modern ITSM must Integrate Business and Development Teams
Tag Archives: JSM
5 Useful Tips for Your ITIL Implementation
The implementation of ITIL is an important step for companies to offer more efficient and high-quality IT services. This undertaking should therefore be well prepared. This article will help you with this: we will discuss the benefits of ITIL and provide five tips for successful implementation.
The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams
The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.
