Sophisticated IT Service Management (ITSM) saves you time, increases customer satisfaction and promotes the success of your company. Sounds promising? It is! But how can you achieve this? We have compiled ten best practices for you that can make the path to your optimal ITSM easier.
In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!
One of the ITSM practices that the ITIL framework describes is Service Portfolio Management. According to ITIL, the purpose of this approach is to ensure that organizations have the right mix of programs, projects, products and services to execute their organizational strategies within the constraints of financial and resource limitations. This is quite abstract and technical – so what does this mean? In this article, we want to shed some light on this topic.
Change Management can be a pain – especially if you’re just starting out or simply haven’t gotten the hang of it (or the appropriate tools) yet. The good news is that others have gathered the most valuable tips which we will share with you in this blog as the best 10 practices you should follow.
ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.
When you bite into your favorite burger at your go to fast food restaurant, you have certain expectations regarding consistency, taste and execution. How you like your burger is exactly how you should get it. This actually requires a number of high-quality functioning configurations. So let’s pivot from you getting that delicious burger to how you expect your IT Service Management to be prepared and delivered. We quickly end up with a process called Configuration Management. Configuration Management’s goal is to make the IT landscape, the ITSM team’s services and all components that contribute to their delivery transparent and reproducible. So much for a quick introduction. Let’s dive a bit deeper into the topic.
Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.
Within IT Service Management, the practice of cataloguing, updating and tracking IT assets is referred to as IT Asset Management, or ITAM for short. IT teams anticipate tangible outcomes and advantages from this process. What are these? That’s what we will explore in this article.
ITSM teams have plenty of potential tools for meaningful optimization. However, how can the desire for continuous improvement be turned into something practical? And how can an operational approach be aligned with the organizational vision, and how can it be ensured that change really does focus on customer value? The ITIL framework offers a continuous improvement model that helps the team to operate in a structured way.
Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.