Tag Archives: IT service management

Service Portfolio Management – A Bridge Between ITSM and Corporate Strategy

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One of the ITSM practices that the ITIL framework describes is Service Portfolio Management. According to ITIL, the purpose of this approach is to ensure that organizations have the right mix of programs, projects, products and services to execute their organizational strategies within the constraints of financial and resource limitations. This is quite abstract and technical – so what does this mean? In this article, we want to shed some light on this topic.

Continuous Service Improvement in IT Service Management – Putting Optimization Initiatives into a Structured Form

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ITSM teams have plenty of potential tools for meaningful optimization. However, how can the desire for continuous improvement be turned into something practical? And how can an operational approach be aligned with the organizational vision, and how can it be ensured that change really does focus on customer value? The ITIL framework offers a continuous improvement model that helps the team to operate in a structured way.

How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone

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Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.

Beyond ITIL – Alternative ITSM Frameworks and Their Differentiation

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In modern IT Service Management, teams rely on frameworks that provide the appropriate processes and tools to define, set up, deliver, and continuously optimize their services. ITIL is the most popular approach in this context, virtually establishing itself as the standard in ITSM. However, several other frameworks aim to equip ITSM teams with systematic practices and processes. In this article, wee will comprehensively present four of them here and include the main differences to ITIL.

ISO/IEC 20000 as a Standard for ITSM Processes

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In IT Service Management, many organizations want flexibility, standardization, and a procedural basis for achieving the highest possible quality, efficiency, and effectiveness of services. In the field of ITSM, there is a single globally recognized certification standard that entire organizations can achieve, ISO/IEC 20000, which demonstrably demonstrates, based on an objective assessment, that the organization reliably delivers ITSM services at the highest quality.

ITIL – Structure and Flexibility for ITSM Teams

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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

What is IT Problem Management?

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Today’s IT and software infrastructures are more complex than ever before. Therefore, it is inevitable that problems occur more frequently because surprises and unforeseen events always accompany complexity. IT incidents such as malfunctions or outages are unavoidable in organizations. That’s why modern ITSM teams have established systematic methods that ensure effective and efficient handling of incidents and their underlying problems. One of these approaches from the ITIL toolbox is problem management.