New name: Seibert Media GmbH is now called Seibert Group GmbH. All important information about the name change can be found here.
Change of Name: Seibert Media GmbH Becomes Seibert Group GmbH!
All posts by Elmer Haan
The Unbeatable Power of Up-to-Date Content in Your Social Intranet
Confluence is perfect for facilitating content creation, collaboration, and knowledge sharing within organizations, but the potential of Confluence is even greater. For example, Mantra turns Confluence into a social intranet. The Better Content Archiving app sorts and manages content from creation to archiving.
Best practices in IT Problem Management: Effective “Fire Prevention” for ITSM Teams
Diesen Artikel auf Deutsch lesen No company is immune to outages and crashes. It is inevitable given the complex nature …
The Importance of Service Desk Automation in ITSM
In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!
Jira Align and the new Value Stream Management
What are we working on as a company in the long term? Does this create customer value? How should we allocate our resources in terms of our priorities? What blockers, dependencies and risks could threaten our strategic outcomes? Technical managers should be able to answer these questions at any given time. However, this is not as easy as it sounds, especially in large organisations. Jira Align with the new value stream management features can provide valuable services here.
Continuous Service Improvement in IT Service Management – Putting Optimization Initiatives into a Structured Form
ITSM teams have plenty of potential tools for meaningful optimization. However, how can the desire for continuous improvement be turned into something practical? And how can an operational approach be aligned with the organizational vision, and how can it be ensured that change really does focus on customer value? The ITIL framework offers a continuous improvement model that helps the team to operate in a structured way.
Agile Is a State of Mind: Keynote #3 and What You Can Expect at the 11th Tools4AgileTeams!
Less than 6 weeks until the 11th Tools4AgileTeams – time to introduce the 3rd keynote and to take a first look at the agenda. Because on December 1st, the Agile community will meet in Wiesbaden and online to exchange ideas about agility in all its facets. Until then, here’s what medieval alchemy has to do with high-performance teams, how you can already put together your own program for the conference, and where you can secure your ticket for the conference.
Easily Structure Confluence Content and Make It Attractive
Confluence is a great tool for knowledge sharing within your company, but as with everything that exists in the world, it’s not perfect. Some of the Space admin features are a bit clunky or missing, and it doesn’t exactly create pages that are very pleasing to the eye, which can mean that your prospective readers take one look at it and high-tail it right out of there. With Space Tools Pro and Karma, these problems are a thing of the past.
Why Outsourcing First-level Support Can Make Everyone Happy in the End
Overworked IT specialists, desperate users: first-level support is a necessary but extremely resource-consuming service in every company. The problem: IT professionals are hard to find, and when capacities are blocked by first-level requests, in the worst case, important projects can’t be started. If the company also uses Atlassian systems, support can be even more difficult, as this requires extra expertise. One possible solution: outsource first-level support. Seibert Media now offers customized service packages for this purpose.
Get on Stage: Submit Your Session for the 11th Tools4AgileTeams Conference Now!
It’s summer! And that means (well, for us at least): preparing for THE Agile event of the year, the Tools4AgileTeams (or T4AT)! This year, on 1 and 2 December, the event will be organized in a hybrid form: you can stop by in our new HQ in Wiesbaden or join us remotely to talk about agility in teams and organizations, New Work and New Normal and everything inbetween. And you can contribute as a speaker! Learn how by reading this article.
