Tag Archives: Jira Service Desk

The Importance of Service Desk Automation in ITSM

30. November 2023 Elmer Haan

The Importance of Service Desk Automation in ITSM - thumbnail

In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!

How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone

3. August 2023

How to service management (part 3) - How a service desk for Human Resources (HR) creates a classic win-win situation for everyone involved - thumbnail

Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.

How to IT Service Management (Part 2): Internal IT

20. July 2023

How to IT Service Management (Part 2): Internal IT - thumbnail

Whenever someone at Seibert Media has a problem, for example, a hardware issue, or needs to assign a new password, or needs headphones, they open a ticket for the internal IT. All requests converge to one central point – the service desk. In this blog, we show how our IT Service Management team handles these requests.

Integrating Atlassian Server and Data Center into complex SSO environments

15. July 2019 mseibert

A while ago, I hosted Christian Reichert, founder and partner of resolution GmbH, in a webinar to learn more about this SAML-SSO solution and see a demonstration of the most important functions. So, how are Atlassian applications integrated into a complex environment with multiple IdPs, diverse domains and inconsistent user names? Learn how in this webinar!

Enterprise service management with Insight for Jira

23. May 2019 Matthias Rauer

As part of a recent edition of the Atlassian Enterprise Club Day(AEC) held at our office in Wiesbaden, Riada presents its powerful and sophisticated tool for enterprise service management, Insight for Jira.

Asset Tracker for Jira: Systematic ITSM and asset management

25. April 2019 mseibert

When a company grows, new needs arise especially when it comes to the internal administration and organization of technical assets. Asset Tracker for Jira by our friends at Spartez makes ITSM easy, without needing to pay for any big and expensive ERP system.

Atlassian Summit 2019: The most important news from the keynote

10. April 2019 Matthias Rauer

One of the highlights each year at Atlassian Summit is the keynote which kicks off the second day of the conference. During the keynote, leading Atlassian employees present innovations, new features and future development directions. Here’s our summary of the most important news.

Atlassian Data Center vs. Server: When is it worth purchasing Data Center products?

11. December 2017 bschmitt

Atlassian doesn’t just offer Server and Cloud versions of its products Confluence, Jira, Jira Service Desk and Bitbucket. It also offers Data Center deployments. When does it make sense to purchase Server, and when would it be better to purchase Data Center?

Atlassian Will Increase License Fees for Server Products from 2 October 2017

7. September 2017 mseibert

Atlassian price increase - invitation from Bastian Schmitt and //SEIBERT/MEDIA

From 2 October 2017, Atlassian will increase their license fees for their server product line by an average of around 10 percent. This price adjustment covers both initial licenses and support extensions for server products. Here are your options!

Want Better Data Security and Privacy? Disable Atlassian Analytics

3. July 2017 kfergusson

With the introduction of Atlassian Cloud, Atlassian’s privacy policy received an overhaul. Most of the big changes refer to the data collected by Atlassian Analytics, more specifically in their SaaS (Cloud) products. But some of the changes also affect server versions of Atlassian products.