In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!
Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.
Whenever someone at Seibert Media has a problem, for example, a hardware issue, or needs to assign a new password, or needs headphones, they open a ticket for the internal IT. All requests converge to one central point – the service desk. In this blog, we show how our IT Service Management team handles these requests.
A while ago, I hosted Christian Reichert, founder and partner of resolution GmbH, in a webinar to learn more about this SAML-SSO solution and see a demonstration of the most important functions. So, how are Atlassian applications integrated into a complex environment with multiple IdPs, diverse domains and inconsistent user names? Learn how in this webinar!
As part of a recent edition of the Atlassian Enterprise Club Day(AEC) held at our office in Wiesbaden, Riada presents its powerful and sophisticated tool for enterprise service management, Insight for Jira.
When a company grows, new needs arise especially when it comes to the internal administration and organization of technical assets. Asset Tracker for Jira by our friends at Spartez makes ITSM easy, without needing to pay for any big and expensive ERP system.
One of the highlights each year at Atlassian Summit is the keynote which kicks off the second day of the conference. During the keynote, leading Atlassian employees present innovations, new features and future development directions. Here’s our summary of the most important news.
Atlassian doesn’t just offer Server and Cloud versions of its products Confluence, Jira, Jira Service Desk and Bitbucket. It also offers Data Center deployments. When does it make sense to purchase Server, and when would it be better to purchase Data Center?
From 2 October 2017, Atlassian will increase their license fees for their server product line by an average of around 10 percent. This price adjustment covers both initial licenses and support extensions for server products. Here are your options!