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Best practices in IT Problem Management: Effective “Fire Prevention” for ITSM Teams
Tag Archives: knowledge management
Knowledge Management in IT Service Management – It’s Enough to Invent the Wheel Only Once
Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.
Google Workspace Series: The Future of Work Part 2 – Knowledge
“Knowledge is power,” or so we’ve been told. We’ve heard this quote echoed throughout our education, and the meaning is clear: Learn more so that you can control more events. But what about work? Is knowledge useful in the workplace?
Building a training platform with Confluence and Blueprint Creator
3 tips to get you started so you can create a learning platform in Confluence using Blueprint Creator
Building an Onboarding Portal in Confluence with Blueprint Creator Templates
Confluence is the perfect solution for your knowledge management and documenting tasks. Teams and companies also need knowledge management and documentation, and that’s why these are the main use cases for Atlassian’s collaboration software and wiki platform. Alternatively, there are several other interesting scenarios where Confluence can also be used sensibly and profitably, including HR processes such as onboarding and training new employees.
Scroll Documents: Professional document management for Confluence
Scroll Documents is Confluence app developed by our friends at K15t which adds modern document management processes to Confluence. With Scroll Documents, you can easily combine extensive, multi-page content into your documents and you can manage them all as individual content units. Shannon Meehan and Anshuman Dash from K15t join me in a webinar to chat about the features, use cases and advantages of using Scroll Documents in Confluence.
No one cares about the news on your intranet!
Intranet news should be relevant for those who read it. As such, personalization is one of the most important requirements for a modern intranet to ensure it is valuable for both employees and the organization. Here we look at the reasons why a blanket approach simply won’t cut it.
Migration strategies for Confluence, intranets and corporate wikis
Existing intranet and wiki systems in all companies are filled with content. When it comes to launching a new Confluence system or a Confluence-based intranet such as Linchpin, many customers want their existing information to be transferred to the new environment and want a fool-proof and efficient migration strategy.
Social intranet – Bring cloud services like Google G Suite, Salesforce, SAP, and others together
When a developer uses Google’s leading technology to create a personalized intranet – wouldn’t that be immediately superior to Atlassian’s relatively sluggish technology? You’d think so, but this was not the case! And our customers agree – Linchpin is still the central integration point for all of these new cloud services.
Why should we use Confluence and Linchpin when we already use G Suite and Google Docs?
There are many good reasons to use the Confluence-based social intranet Linchpin, even if your company wants to keep using the old approach of documentation creation and storage with Google Docs or Word and Office 365.
