In ITSM, the administrative teams of a company see themselves as service providers for the employees. The ITSM teams systematically break down their work areas and tasks into individual standardized services. This concept is now spilling over beyond the boundaries of IT: companies want to ensure that other teams (HR, marketing, procurement, sales, etc.) also embrace the idea of service. The goal is organization-wide enterprise service management (ESM).
Tag Archives: IT service management
Integrating Confluence into Jira Service Management: How ITSM Teams Efficiently Handle Service Desk Requests
With the Confluence integration for Jira Service Management, not only will you save a lot of time when handling your service desk requests – your customers will also get direct access to the self-help assistance you provide.
7 Tips To Get Your ITSM Teams Ready for On-call
In ITSM, development, operations and support are no longer clearly separated, but go hand in hand. That’s why companies need to ensure that ITSM teams are actually operational when they’re on call. Here are 7 tips to help you do just that.
We Won an Award! Seibert Media is one of the “Best IT Service Providers 2023”!
We are very excited: Seibert Media is one of the best IT service providers 2023 in Germany! brandeins/thema, a joint project of brand eins and Statista, has included us, one of 285 companies, in its list of the best. Not only that, but Seibert Media is among the top quarter of companies recommended in the survey.
ITSM, ITIL and DevOps: What’s What?
How do IT teams organize themselves in your company? With the help of ITSM and ITIL or with DevOps? Or both? Neither? Companies often consider themselves to be either a pure ITSM or DevOps company – although the two approaches can also be combined well. But what exactly are the differences between ITSM, ITIL and DevOps? You can find the answer in this blog article.