Category Archives: Configuration Management

Configuration Management in ITSM Teams – Make Infrastructure and Services Visible and Reproducible

Configuration Management in ITSM teams - Make infrastructure and services visible and reproducible - thumbnail

When you bite into your favorite burger at your go to fast food restaurant, you have certain expectations regarding consistency, taste and execution. How you like your burger is exactly how you should get it. This actually requires a number of high-quality functioning configurations. So let’s pivot from you getting that delicious burger to how you expect your IT Service Management to be prepared and delivered. We quickly end up with a process called Configuration Management. Configuration Management’s goal is to make the IT landscape, the ITSM team’s services and all components that contribute to their delivery transparent and reproducible. So much for a quick introduction. Let’s dive a bit deeper into the topic.