For countless software, IT and business teams in tens of thousands of companies, Atlassian products are virtually essential for survival. But they’re not the only tools these teams use, of course. All of these systems produce vast amounts of data – and organisations need ways to turn that data into the right insights to drive good decisions. To support data-driven decision-making, Atlassian last year introduced a feature set called Atlassian Analytics, which has now outgrown the beta stage and is available in the cloud enterprise plans for Jira Software, Jira Service Management and Confluence.
Tag Archives: jira service management
Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level
We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.
IT Service Management (ITSM) – The 5 Stages of the Modern Incident Management Cycle
Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.
5 Reasons Why ITSM Teams Rely on Jira Service Management Data Center
In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.
Time to Move to the Cloud – Atlassian Data Centers and Servers Will Become More Expensive in February 2023
Atlassian is raising prices for Confluence and Jira software for Data Center and Server customers on February 15, 2023. The good news, however, is that you still have the opportunity to secure the old prices before then – or to initiate the switch to the Cloud. We give you an overview of the price changes and how you can best react to them.