The Importance of Service Desk Automation in ITSM

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In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!

Linchpin Intranet Suite 5.8: Your Intranet just got better!

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Winter is already knocking on the door, but before that, autumn is saying goodbye with the major update of the Linchpin Intranet Suite (now available in the Atlassian Marketplace)! We have once again equipped our social intranet with a whole range of new, in some cases eagerly awaited features, including the ability to automatically create recurring events. Here you can find out what other features Linchpin Intranet Suite 5.8 and Linchpin Essentials 2.8 have to offer.

Jira Work Management – Bridging the Gap between Technical and Business Teams

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When non-technical teams jump on board the Jira solution for technical teams, they are confronted with features and terms that are aimed at technical requirements and only reflect the needs of business teams to a limited extent. But Jira Cloud is now also helping these teams: with Jira Work Management, all business teams can work on products in the Jira environment, turn ideas into projects and play their part in creating customer value. In this blog post, we would like to present the latest functions that Atlassian has recently delivered for Jira Work Management.

Jira Align and the new Value Stream Management

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What are we working on as a company in the long term? Does this create customer value? How should we allocate our resources in terms of our priorities? What blockers, dependencies and risks could threaten our strategic outcomes? Technical managers should be able to answer these questions at any given time. However, this is not as easy as it sounds, especially in large organisations. Jira Align with the new value stream management features can provide valuable services here.

8 Advantages of Modern Cloud Software – Results of An Atlassian Survey

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As the infrastructural basis for modern enterprise software, the Cloud platform has what it takes to transform working life for the better and help companies achieve greater flexibility, productivity and efficiency in an increasingly complex competitive landscape. And the results of a recent survey among Atlassian customers who have completed the migration from on-premise to the Cloud show that these are not just marketing slogans and sales promises.

#5become1 Or: Why We Can Achieve More for Your Atlassian Ecosystem with Seibert Solutions

#5become1 or: Why we can achieve more for your Atlassian ecosystem with Seibert Solutions - thumbnail

5 experienced Atlassian Solution Partners become one holistic expert: We at Seibert Media are outsourcing our Atlassian licensing and services business to Seibert Solutions GmbH to merge with four other Atlassian Solution Partners. Today, we welcome beyondSolutions as our first partner. In December, Hagen Management, Actonic and Collabri will also merge with Seibert Solutions. This means that in future you will be able to obtain all services related to your Atlassian products from just one partner. What does this mean for you as a customer? Find out in this article how you can benefit from the merger and whether anything will change for you in your cooperation with us.

A Development Platform That Brings Teams and Technologies Together: Atlassian Compass Is Now Available!

A development platform that brings teams and technologies together: Atlassian Compass is now available! - thumbnail

The world of software development is more complex than ever before and the expectations and demands on technical teams have increased dramatically: not only do they have to write high-quality code and deliver valuable products, but they also have to deal with constantly evolving security risks, configure cloud services, automate testing and implement monitoring tools. In addition, microservices, APIs and frameworks are becoming more and more common, and modern development teams are highly distributed. Given the technical complexity, building world-class development teams is not only a technology problem, but also a collaboration challenge. A new Atlassian product is stepping up to solve both aspects: Atlassian Compass is now available!

Service Portfolio Management – A Bridge Between ITSM and Corporate Strategy

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One of the ITSM practices that the ITIL framework describes is Service Portfolio Management. According to ITIL, the purpose of this approach is to ensure that organizations have the right mix of programs, projects, products and services to execute their organizational strategies within the constraints of financial and resource limitations. This is quite abstract and technical – so what does this mean? In this article, we want to shed some light on this topic.