ITSM Teams Between Stability and Change: What Is Change Management Actually?

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ITSM teams are in a balancing act between consistency and change: on the one hand, they should offer stable and reliable services, on the other hand, they have to react to constantly changing requirements with service updates. Effective IT Change Management enables you to do both! We explain what you can understand by this, what the change management process can look like and reveal some best practices.

Properties to the (HR) Rescue – Saving Workflows From The Brink of Chaos

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This article discusses how your HR department could simplify and streamline their workflows making use of Properties’ new Board visualization. Using Kanban-like functionality, the developers at Junovi have expanded the intuitive features of their Properties app. With the Property Group Visualization macro, you can create either an OrgChart or Board view. We’ll take a look at how specifically the Board view gives you the ease and functionality of a Kanban board.

Configuration Management in ITSM Teams – Make Infrastructure and Services Visible and Reproducible

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When you bite into your favorite burger at your go to fast food restaurant, you have certain expectations regarding consistency, taste and execution. How you like your burger is exactly how you should get it. This actually requires a number of high-quality functioning configurations. So let’s pivot from you getting that delicious burger to how you expect your IT Service Management to be prepared and delivered. We quickly end up with a process called Configuration Management. Configuration Management’s goal is to make the IT landscape, the ITSM team’s services and all components that contribute to their delivery transparent and reproducible. So much for a quick introduction. Let’s dive a bit deeper into the topic.

Knowledge Management in IT Service Management – It’s Enough to Invent the Wheel Only Once

Nowadays, it is a known fact that knowledge within a company should not be lost if at all possible. Arguably, every organization strives to develop strategies to effectively preserve, process, and utilize knowledge for the future. This is especially true for ITSM teams. After all, IT Service Management is all about casting the tasks and activities of IT teams into standardized, reproducible services. It is essential to rely on established solutions to avoid starting from scratch repeatedly. Knowledge once acquired should not have to be reacquired elsewhere. Here is an introduction to the challenges and opportunities of modern knowledge management.

Atlassian Cloud: Price Adjustments in October 2023 and Product Adjustments in November 2023

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Atlassian has announced pricing adjustments for the Atlassian Cloud that will take effect on 18 October 2023. This involves changes to the list and benefit prices for certain cloud products. In addition, Atlassian is also limiting the execution of automations for Jira Cloud products. These automation limits will take effect on 1 November 2023. We’ll give you an overview of what changes you can expect.