Tag Archives: Atlassian Jira

Say Hello To FlowDingo – The Workflow App for Jira

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FlowDingo is not just any task management app. The result of a collaborative development effort between Seibert Media and Kantega SSO, the core of FlowDingo’s design is enabling teams to order tasks in a workflow, and then provide a visual overview of that flow within a ticket. It helps Jira users track the myriad of dependencies between an issue’s tasks. Now available for download in the Atlassian Marketplace, we think you’ll enjoy the functionality of an app that integrates many of the features of a full project management tool, without all the fuss. And it’s right within your Jira!

How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone

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Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.

What is Service Request Management? – 8 Best Practices to Handle Service Requests Efficiently

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No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.

Jira Product Discovery: Casting Ideas into a Structure

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From ideation in Jira Product Discovery (Beta) to delivery with Jira Software and support via Jira Service Management, Atlassian’s Jira suite offers a powerful collection of interconnected tools to help teams do their best work. Now Atlassian has released a tool that helps with all of this: Jira Product Discovery. This new tool is designed to help product managers and their teams prioritise and collaborate on product ideas in a structured way.

ITIL – Structure and Flexibility for ITSM Teams

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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Practical Workaround for Jira Cloud: Re-empty the Resolution Field

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When a task reaches its final state in Jira Cloud, its Resolution field is given a value and Jira assumes that the task’s lifecycle is over. But what if the task is reopened, perhaps because it was accidentally closed? Unfortunately, the Resolution field is not automatically cleared. A workaround based on Jira Automation from the Atlassian community provides a remedy.

Manage Your Jira Data Center Instance Wisely With Guardrails

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In late June of 2022, Andrzej Kotas, a product manager for Jira Data Center, announced to the Atlassian community an exciting development in documentation and recommendations for Data Center deployments of Atlassian Tools. The post introduced Jira and Confluence guardrails. In today’s blog, we’ll go over the list of guardrails for Jira.

“To invent, you need a good imagination and a pile of junk.” – Happy Inventors Day!

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Today is Inventors Day in the USA, and as an “inventor” of lots of Confluence and Jira apps, we thought we’d share a bit of information about this holiday and some of our better and less well-known apps, even some that didn’t make it onto the Atlassian Marketplace.