Monthly Archives: August 2023

Enterprise Insights in Jira Align: How Meaningful Information is Gathered from Data

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The problem many organizations face is a lack of information. Although the company has the capacity it needs, it does not know what it is being used for and whether that use is moving the organization forward. In reality, waste exists in the form of bottlenecks and duplicated work. There are complicated processes that get in the way of delivering customer value. And because the organization doesn’t have the right data and analytics, the real problems remain hidden. The Enterprise Insights feature set in Jira Align helps solve these challenges.

Say Hello To FlowDingo – The Workflow App for Jira

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FlowDingo is not just any task management app. The result of a collaborative development effort between Seibert Media and Kantega SSO, the core of FlowDingo’s design is enabling teams to order tasks in a workflow, and then provide a visual overview of that flow within a ticket. It helps Jira users track the myriad of dependencies between an issue’s tasks. Now available for download in the Atlassian Marketplace, we think you’ll enjoy the functionality of an app that integrates many of the features of a full project management tool, without all the fuss. And it’s right within your Jira!

Automate Content Management Tasks with Automation for Confluence

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Imagine if humans had to consciously initiate and coordinate every breath. Oxygenation is vital, but fortunately our bodies have automated this process. We breathe reflexively and without our active intervention, and therefore we can fortunately invest our time and energy in other things. In the working world, there are similarly important functions that help keep things going, but no one likes to spend time thinking about them. It would be nice to build your own automated system that manages these important (and boring) processes largely on its own, wouldn’t it? That’s exactly what the new automation features for Confluence do.

Continuous Service Improvement in IT Service Management – Putting Optimization Initiatives into a Structured Form

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ITSM teams have plenty of potential tools for meaningful optimization. However, how can the desire for continuous improvement be turned into something practical? And how can an operational approach be aligned with the organizational vision, and how can it be ensured that change really does focus on customer value? The ITIL framework offers a continuous improvement model that helps the team to operate in a structured way.

New Features for Linchpin Intranet Suite and Essentials: A Look into the Future

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Today, we’re looking into the Linchpin crystal ball to see which new features will be added in a few weeks, when Linchpin Intranet Suite 5.7 and Essentials 2.7 are released.

Atlassian Together – a Work Management Suite for the New World of Collaboration

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The world of work has changed and many companies are now organising themselves differently than before the pandemic, which has accelerated many developments – including the acceptance of distributed teams. The new product suite Atlassian Together steps up to support organisations in their transformation to an open, agile, transparent collaboration culture and to provide them with the appropriate toolset for modern collaboration in teams and across teams.

Cyber Security in the Cloud and the Advantages over Legacy Systems

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In the IT departments of this world, the topic of cyber security is very high on the list of priorities. For good reason, because in the worst case scenario, digital threats can jeopardise the entire company’s ability to work. Meanwhile, more and more companies are outsourcing key security issues to cloud providers, as platforms such as Atlassian Cloud now offer reliable, scalable cyber security solutions. Not least the pandemic-related shift towards more remote and hybrid constellations has lured companies into the cloud in droves. And with it, the cyber security approach has also changed.

How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone

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Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.

What is Service Request Management? – 8 Best Practices to Handle Service Requests Efficiently

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No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.