Tag Archives: Jira

Jira Product Discovery: Casting Ideas into a Structure

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From ideation in Jira Product Discovery (Beta) to delivery with Jira Software and support via Jira Service Management, Atlassian’s Jira suite offers a powerful collection of interconnected tools to help teams do their best work. Now Atlassian has released a tool that helps with all of this: Jira Product Discovery. This new tool is designed to help product managers and their teams prioritise and collaborate on product ideas in a structured way.

Atlassian Analytics: A New Foundation for Data-driven Decisions

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For countless software, IT and business teams in tens of thousands of companies, Atlassian products are virtually essential for survival. But they’re not the only tools these teams use, of course. All of these systems produce vast amounts of data – and organisations need ways to turn that data into the right insights to drive good decisions. To support data-driven decision-making, Atlassian last year introduced a feature set called Atlassian Analytics, which has now outgrown the beta stage and is available in the cloud enterprise plans for Jira Software, Jira Service Management and Confluence.

ITIL – Structure and Flexibility for ITSM Teams

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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

Practical Workaround for Jira Cloud: Re-empty the Resolution Field

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When a task reaches its final state in Jira Cloud, its Resolution field is given a value and Jira assumes that the task’s lifecycle is over. But what if the task is reopened, perhaps because it was accidentally closed? Unfortunately, the Resolution field is not automatically cleared. A workaround based on Jira Automation from the Atlassian community provides a remedy.

“To invent, you need a good imagination and a pile of junk.” – Happy Inventors Day!

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Today is Inventors Day in the USA, and as an “inventor” of lots of Confluence and Jira apps, we thought we’d share a bit of information about this holiday and some of our better and less well-known apps, even some that didn’t make it onto the Atlassian Marketplace.

Build Your Own Support Ticket System in Confluence Cloud

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Every company that works with computers needs IT support. After all, once set up, computers don’t just sit there and do their jobs exactly the way they need to all the time. Or employees might need new hardware or software. Thankfully, there’s a way to create an IT support system in Confluence: with Properties!

Time to Move to the Cloud – Atlassian Data Centers and Servers Will Become More Expensive in February 2023

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Atlassian is raising prices for Confluence and Jira software for Data Center and Server customers on February 15, 2023. The good news, however, is that you still have the opportunity to secure the old prices before then – or to initiate the switch to the Cloud. We give you an overview of the price changes and how you can best react to them.