Tag Archives: Jira

What is Service Request Management? – 8 Best Practices to Handle Service Requests Efficiently

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No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.

Jira Product Discovery: Casting Ideas into a Structure

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From ideation in Jira Product Discovery (Beta) to delivery with Jira Software and support via Jira Service Management, Atlassian’s Jira suite offers a powerful collection of interconnected tools to help teams do their best work. Now Atlassian has released a tool that helps with all of this: Jira Product Discovery. This new tool is designed to help product managers and their teams prioritise and collaborate on product ideas in a structured way.

Atlassian Analytics: A New Foundation for Data-driven Decisions

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For countless software, IT and business teams in tens of thousands of companies, Atlassian products are virtually essential for survival. But they’re not the only tools these teams use, of course. All of these systems produce vast amounts of data – and organisations need ways to turn that data into the right insights to drive good decisions. To support data-driven decision-making, Atlassian last year introduced a feature set called Atlassian Analytics, which has now outgrown the beta stage and is available in the cloud enterprise plans for Jira Software, Jira Service Management and Confluence.

ITIL – Structure and Flexibility for ITSM Teams

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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

Ignition Sequence Start, Liftoff with Checklists for Confluence and Jira, the Ultimate Checklist App

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During the Apollo 11 mission in July 1969, an error message occured. And when things go wrong in such a high-stakes mission, they can go horribly wrong. Astronauts wouldn’t be able to come back to Earth. But thanks to the fact that the ground crew had checklists to work through when the error flashed up, they knew exactly what to do. And that’s why checklists are so important. They make sure you don’t forget anything when the stakes are high.

What Types of Checklists Teams Use and What They Expect from Checklist Tools (Spoiler: Atlassian Confluence and Jira Integration)

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In every company, countless activities take place day in and day out that have already been processed many times in this or a similar form. And yet, in the same companies, many things go wrong. That’s why teams work with checklists. They explain how routine processes work. They map standardized processes that have been thought through beforehand so that they can subsequently be processed as efficiently and seamlessly as possible. But not all checklists are the same. And not all checklist tools are equal.

Practical Workaround for Jira Cloud: Re-empty the Resolution Field

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When a task reaches its final state in Jira Cloud, its Resolution field is given a value and Jira assumes that the task’s lifecycle is over. But what if the task is reopened, perhaps because it was accidentally closed? Unfortunately, the Resolution field is not automatically cleared. A workaround based on Jira Automation from the Atlassian community provides a remedy.

The WSJF Method for Prioritizing Work – and Integrating It in Jira with Awesome Custom Fields

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As a rule, tasks and work need to be prioritized before they are scheduled for processing. Some less experienced teams might intuitively think that prioritizing a backlog is not a big deal: a simple discrete order seems to be a good approach. But as soon as things get a bit more complex, it fails. For larger scenarios, the WSJF method offers a proven alternative. Here is an introduction along with a way to map the WSJF in Jira.