Monthly Archives: June 2023

Beyond ITIL – Alternative ITSM Frameworks and Their Differentiation

Beyond ITIL - Alternative ITSM Frameworks and Their Differentiation - thumbnail

In modern IT Service Management, teams rely on frameworks that provide the appropriate processes and tools to define, set up, deliver, and continuously optimize their services. ITIL is the most popular approach in this context, virtually establishing itself as the standard in ITSM. However, several other frameworks aim to equip ITSM teams with systematic practices and processes. In this article, wee will comprehensively present four of them here and include the main differences to ITIL.

ISO/IEC 20000 as a Standard for ITSM Processes

ISO/IEC 20000 as a Standard for ITSM Processes - thumbnail

In IT Service Management, many organizations want flexibility, standardization, and a procedural basis for achieving the highest possible quality, efficiency, and effectiveness of services. In the field of ITSM, there is a single globally recognized certification standard that entire organizations can achieve, ISO/IEC 20000, which demonstrably demonstrates, based on an objective assessment, that the organization reliably delivers ITSM services at the highest quality.

ITIL – Structure and Flexibility for ITSM Teams

ITIL - Structure and Flexibility for ITSM Teams - thumbnail

Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level - thumbnail

We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

Common Pitfalls in a SAFe® Transformation and How Jira Align Can Help Avoid Them

Common Pitfalls in a SAFe® Transformation and How Jira Align Can Help Avoid Them - thumbnail

Implementing the Scaled Agile Framework (SAFe®) is a complex process that organizations often struggle with. Without proper guidance and tools, they may encounter a variety of pitfalls that can, and most often will hinder the success of their SAFe transformation. In this article, we will explore these challenges and discuss how Jira Align can help to ease them.

What is IT Problem Management?

what is problem management - thumbnail

Today’s IT and software infrastructures are more complex than ever before. Therefore, it is inevitable that problems occur more frequently because surprises and unforeseen events always accompany complexity. IT incidents such as malfunctions or outages are unavoidable in organizations. That’s why modern ITSM teams have established systematic methods that ensure effective and efficient handling of incidents and their underlying problems. One of these approaches from the ITIL toolbox is problem management.

Organizing Your Consulting Delivery Projects in Jira

Organizing Your Consulting Delivery Projects in Jira - thumbnail

A very popular industry that is involved in nearly all sectors of business, is consulting. No matter what niche a consulting company operates in, the team still has value that needs delivering. They also need to track that value to ensure that the team delivers it in a timely and cost effective manner. The best way to make sure the service provided to the clients is consistent is to create templates in Jira.