Legacy IT systems and rigid control cultures are outdated. Modern ITSM fosters flexibility and innovation, empowering service teams while ensuring IT oversight.
Modern ITSM must Integrate Business and Development Teams
Category Archives: Atlassian
5 Useful Tips for Your ITIL Implementation
The implementation of ITIL is an important step for companies to offer more efficient and high-quality IT services. This undertaking should therefore be well prepared. This article will help you with this: we will discuss the benefits of ITIL and provide five tips for successful implementation.
2023 in Review: Awesome Custom Fields’ Journey of Growth and Innovation
2023 was an awesome year for Awesome Custom Fields that included many milestones and some changes in the team. In this review, you can read all about it.
The Unbeatable Power of Up-to-Date Content in Your Social Intranet
Confluence is perfect for facilitating content creation, collaboration, and knowledge sharing within organizations, but the potential of Confluence is even greater. For example, Mantra turns Confluence into a social intranet. The Better Content Archiving app sorts and manages content from creation to archiving.
Price changes for Atlassian Data Center and End of Support for Atlassian Server on February 15, 2024
The new year brings two major changes at Atlassian, which will take effect on February 15, 2024: Not only will new prices for Data Center products apply, but support for Atlassian Server will also end. In this blog article, we take a closer look at what you can expect and show you how you can still benefit from the current prices.
The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams
The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.
The Best Way to Organize Confluence Spaces
If you’ve been a Confluence user for any length of time and it hasn’t already become painfully obvious, it soon will. The “it” being that while a great tool for collaborative content creation and knowledge sharing, when not organized properly, Confluence can become an overwhelming sea of information, making it extremely difficult to find what you’re looking for. This article offers some tips on how to organize your existing Confluence spaces and pages best and set the stage for an efficient and productive workflow for years to come.
Instant Websites From Confluence with Spacecraft
With Spacecraft, you can share your Confluence content on a website easily without coding, waiting or stress, almost instantly. This can for example be used for reference and product documentation or a career hub. Find out more in this article.
#5havebecome1: Seibert Solutions Takes Flight for Your Atlassian Ecosystem!
Ready for take-off: A month ago, beyondSolutions merged with Seibert Solutions. Since the beginning of December, Actonic, Collabri, and Hagen Management have also joined Seibert Solutions. This means that we can now get underway and offer you all the services you need to use your Atlassian ecosystem most effectively! In this blog article, we will briefly introduce you to Seibert Solutions and tell you about our first big get-together at the NewCo Open Space.
Best practices in IT Problem Management: Effective “Fire Prevention” for ITSM Teams
Diesen Artikel auf Deutsch lesen No company is immune to …
