Category Archives: Jira

Say Hello To FlowDingo – The Workflow App for Jira

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FlowDingo is not just any task management app. The result of a collaborative development effort between Seibert Media and Kantega SSO, the core of FlowDingo’s design is enabling teams to order tasks in a workflow, and then provide a visual overview of that flow within a ticket. It helps Jira users track the myriad of dependencies between an issue’s tasks. Now available for download in the Atlassian Marketplace, we think you’ll enjoy the functionality of an app that integrates many of the features of a full project management tool, without all the fuss. And it’s right within your Jira!

How to Service Management (Part 3) – How a Service Desk for HR Creates a Win-win Situation for Everyone

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Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.

What is Service Request Management? – 8 Best Practices to Handle Service Requests Efficiently

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No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.

Templates for Your Templates: Save Time, save Money and Reduce Stress, Issue Templates in Jira Made Easy

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Having to repeat creating the same Jira issues over and over again is a huge time waster. But even creating that first template of issues and subtasks can be quite a chore. Templating.app has therefore created some default templates that you can use for various use cases.

ITIL – Structure and Flexibility for ITSM Teams

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Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?

Atlassian Intelligence: How AI Features Take Atlassian Products to a New Level

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We are seeing seismic shifts in the field of artificial intelligence these days. AI is poised to significantly change the way people work, and it has the potential to dramatically accelerate that work. Atlassian has been using machine learning to improve the user experience of its products for some time. Examples include personalised search results or recommendations when people are mentioned. At the recent customer and user conference Team ’23, Atlassian presented the new generation of AI technologies that are now being implemented in all Atlassian cloud products. This article shows you the possibilities.

Organizing Your Consulting Delivery Projects in Jira

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A very popular industry that is involved in nearly all sectors of business, is consulting. No matter what niche a consulting company operates in, the team still has value that needs delivering. They also need to track that value to ensure that the team delivers it in a timely and cost effective manner. The best way to make sure the service provided to the clients is consistent is to create templates in Jira.