The implementation of ITIL is an important step for companies to offer more efficient and high-quality IT services. This undertaking should therefore be well prepared. This article will help you with this: we will discuss the benefits of ITIL and provide five tips for successful implementation.
2023 was an awesome year for Awesome Custom Fields that included many milestones and some changes in the team. In this review, you can read all about it.
Confluence is perfect for facilitating content creation, collaboration, and knowledge sharing within organizations, but the potential of Confluence is even greater. For example, Mantra turns Confluence into a social intranet. The Better Content Archiving app sorts and manages content from creation to archiving.
Everything has become more expensive. The increased operating costs have not passed us by either. That’s why our social intranet solution Linchpin is now adjusting its prices slightly, because we want to continue to offer you an intranet that includes all the functions you need! In this blog article, we have summarised for you what the moderate price increase means for you, what options you will have in terms of intranet in the future and everything else you need to know.
The new year brings two major changes at Atlassian, which will take effect on February 15, 2024: Not only will new prices for Data Center products apply, but support for Atlassian Server will also end. In this blog article, we take a closer look at what you can expect and show you how you can still benefit from the current prices.
After launching Seibert Solutions – our new expert for holistic Atlassian services – at the end of last year, we’re moving straight on to 2024 with a big change: Seibert is getting a new logo that represents our entire network. We are delighted to introduce it to you in this article!
The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.
AI technologies are uncharted territory on many levels – and the consequences of their use are sometimes unclear and far from being negotiated. What about the legal side, for example? Specifically, what happens when companies use AI-generated images and texts in public communication? One thing is clear: if a company violates copyrights with its content, it can become unpleasant and expensive. So should teams shift down a gear when it comes to using AI and, if in doubt, refrain from using it? Google offers customers of the office and social collaboration suite Google Workspace a way out of this dilemma.
For us – and our Google team in particular – 2023 was all about successful events and customer projects. We’re taking this as an opportunity to look back at all the milestones we’ve achieved. With Google Cloud and Google Workspace, we’ve experienced a lot of great, exciting and unique things this year – we’d like to share them with you in this article!
Happy New Year! Most of us start the new year …
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