In an era of rapidly advancing technologies, efficient ITSM infrastructures are indispensable for companies. The service desk plays a key role in this as the central point of contact for IT services. However, if support requests are processed manually, it is often error-prone and resource-intensive. Service desk automation therefore offers a solution to eliminate errors and increase the efficiency and quality of IT services. From faster problem resolution to data-driven decision making, find out more about the benefits and key features of this innovative technology!
Monthly Archives: November 2023
Linchpin Intranet Suite 5.8: Your Intranet just got better!
Winter is already knocking on the door, but before that, autumn is saying goodbye with the major update of the Linchpin Intranet Suite (now available in the Atlassian Marketplace)! We have once again equipped our social intranet with a whole range of new, in some cases eagerly awaited features, including the ability to automatically create recurring events. Here you can find out what other features Linchpin Intranet Suite 5.8 and Linchpin Essentials 2.8 have to offer.
Jira Work Management – Bridging the Gap between Technical and Business Teams
When non-technical teams jump on board the Jira solution for technical teams, they are confronted with features and terms that are aimed at technical requirements and only reflect the needs of business teams to a limited extent. But Jira Cloud is now also helping these teams: with Jira Work Management, all business teams can work on products in the Jira environment, turn ideas into projects and play their part in creating customer value. In this blog post, we would like to present the latest functions that Atlassian has recently delivered for Jira Work Management.
The Google Workspace updates in October – No Tricks, Only Treats
Trick or treat! With the Google Workspace updates released in October 2023, we’re bringing the spirit of Halloween to life once again. Find out how much trick-or-treating (and how little trick-or-treating) you can expect from the Google Workspace updates here.
Jira Align and the new Value Stream Management
What are we working on as a company in the long term? Does this create customer value? How should we allocate our resources in terms of our priorities? What blockers, dependencies and risks could threaten our strategic outcomes? Technical managers should be able to answer these questions at any given time. However, this is not as easy as it sounds, especially in large organisations. Jira Align with the new value stream management features can provide valuable services here.
8 Advantages of Modern Cloud Software – Results of An Atlassian Survey
As the infrastructural basis for modern enterprise software, the Cloud platform has what it takes to transform working life for the better and help companies achieve greater flexibility, productivity and efficiency in an increasingly complex competitive landscape. And the results of a recent survey among Atlassian customers who have completed the migration from on-premise to the Cloud show that these are not just marketing slogans and sales promises.
#5become1 Or: Why We Can Achieve More for Your Atlassian Ecosystem with Seibert Solutions
5 experienced Atlassian Solution Partners become one holistic expert: We at Seibert Media are outsourcing our Atlassian licensing and services business to Seibert Solutions GmbH to merge with four other Atlassian Solution Partners. Today, we welcome beyondSolutions as our first partner. In December, Hagen Management, Actonic and Collabri will also merge with Seibert Solutions. This means that in future you will be able to obtain all services related to your Atlassian products from just one partner. What does this mean for you as a customer? Find out in this article how you can benefit from the merger and whether anything will change for you in your cooperation with us.