The Virtual Agent in Jira Service Management and Other AI-Supported Features for ITSM Teams

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The most extensive possible automation of service provision – and thus the streamlining of processes and faster processing of customer enquiries – is one of the central goals of modern IT Service Management. Atlassian’s ITSM software Jira Service Management supports this endeavour with a function that has now been rolled out on a large scale. The virtual agent is here! This tool is designed to help companies modernise internal and external customer support and make it more efficient with the help of AI technology.

Google Protects Customers from Copyright Claims for AI-generated Content

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AI technologies are uncharted territory on many levels – and the consequences of their use are sometimes unclear and far from being negotiated. What about the legal side, for example? Specifically, what happens when companies use AI-generated images and texts in public communication? One thing is clear: if a company violates copyrights with its content, it can become unpleasant and expensive. So should teams shift down a gear when it comes to using AI and, if in doubt, refrain from using it? Google offers customers of the office and social collaboration suite Google Workspace a way out of this dilemma.

Google Cloud and Google Workspace: Review of 2023

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For us – and our Google team in particular – 2023 was all about successful events and customer projects. We’re taking this as an opportunity to look back at all the milestones we’ve achieved. With Google Cloud and Google Workspace, we’ve experienced a lot of great, exciting and unique things this year – we’d like to share them with you in this article!

The Best Way to Organize Confluence Spaces

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If you’ve been a Confluence user for any length of time and it hasn’t already become painfully obvious, it soon will. The “it” being that while a great tool for collaborative content creation and knowledge sharing, when not organized properly, Confluence can become an overwhelming sea of information, making it extremely difficult to find what you’re looking for. This article offers some tips on how to organize your existing Confluence spaces and pages best and set the stage for an efficient and productive workflow for years to come.

#5havebecome1: Seibert Solutions Takes Flight for Your Atlassian Ecosystem!

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Ready for take-off: A month ago, beyondSolutions merged with Seibert Solutions. Since the beginning of December, Actonic, Collabri, and Hagen Management have also joined Seibert Solutions. This means that we can now get underway and offer you all the services you need to use your Atlassian ecosystem most effectively! In this blog article, we will briefly introduce you to Seibert Solutions and tell you about our first big get-together at the NewCo Open Space.

Google Workspace Update November 2023 – Continuous Development for Your Team’s Collaboration and Communication

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If your team works with Google Workspace regularly, you will likely have noticed that things have changed almost overnight. These changes are both large and small. There have been some minor changes within the collaboration tools and significant changes to the functionality of their main tools. Thanks to the Workspace updates, you can familiarise yourself with all the new features at a glance, share the changes with your team and adapt to them. Here is an overview of the latest features and changes for Google Workspace.