Within IT Service Management, the practice of cataloguing, updating and tracking IT assets is referred to as IT Asset Management, or ITAM for short. IT teams anticipate tangible outcomes and advantages from this process. What are these? That’s what we will explore in this article.
ITSM teams have plenty of potential tools for meaningful optimization. However, how can the desire for continuous improvement be turned into something practical? And how can an operational approach be aligned with the organizational vision, and how can it be ensured that change really does focus on customer value? The ITIL framework offers a continuous improvement model that helps the team to operate in a structured way.
Requesting things from your HR department can be quite time-consuming and annoying. Who do you need to contact if you want to go on a workation? Or how do you book the pool car that your company provides for its employees? We’ll show you how we Seibert Media do this through our Service Desk in Jira Service Management.
No matter whether you need access to the new software, want to request a well-deserved holiday or would like to reset your password – all of these service requests will need to be handled by your IT team. To fulfil your request as quickly and efficiently as possible, good Service Request Management is needed. In this blog article, you will find out what exactly this is and which best practices have emerged.
Whenever someone at Seibert Media has a problem, for example, a hardware issue, or needs to assign a new password, or needs headphones, they open a ticket for the internal IT. All requests converge to one central point – the service desk. In this blog, we show how our IT Service Management team handles these requests.
It’s quite worrying if information about your company’s hardware and software assets – also known as IT assets – is not documented, managed and checked in a uniform way. But above all, it can cost your company a lot of money, because without good IT Asset Management, chaos reigns over the inventory and it is not uncommon for unnecessary purchases to be made. But what is IT Asset Management anyway? And how can it help you keep track of all IT assets, reduce costs and increase productivity?
In modern IT Service Management, teams rely on frameworks that provide the appropriate processes and tools to define, set up, deliver, and continuously optimize their services. ITIL is the most popular approach in this context, virtually establishing itself as the standard in ITSM. However, several other frameworks aim to equip ITSM teams with systematic practices and processes. In this article, wee will comprehensively present four of them here and include the main differences to ITIL.
In IT Service Management, many organizations want flexibility, standardization, and a procedural basis for achieving the highest possible quality, efficiency, and effectiveness of services. In the field of ITSM, there is a single globally recognized certification standard that entire organizations can achieve, ISO/IEC 20000, which demonstrably demonstrates, based on an objective assessment, that the organization reliably delivers ITSM services at the highest quality.
Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?
At Seibert Media, we offer support for all our clients. To ensure they get the best service they can, our IT Service Management team has set up a robust system to make sure nothing falls through the cracks and our clients are helped as quickly and efficiently as possible.
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