Modern ITSM as inspiration for organization-wide Enterprise Service Management (ESM)

Modern ITSM as inspiration for organization-wide Enterprise Service Management (ESM) - thumbnail

In ITSM, the administrative teams of a company see themselves as service providers for the employees. The ITSM teams systematically break down their work areas and tasks into individual standardized services. This concept is now spilling over beyond the boundaries of IT: companies want to ensure that other teams (HR, marketing, procurement, sales, etc.) also embrace the idea of service. The goal is organization-wide enterprise service management (ESM).

Manage Your Jira Data Center Instance Wisely With Guardrails

Manage Your Jira Data Center Instance Wisely With Guardrails - thumbnail

In late June of 2022, Andrzej Kotas, a product manager for Jira Data Center, announced to the Atlassian community an exciting development in documentation and recommendations for Data Center deployments of Atlassian Tools. The post introduced Jira and Confluence guardrails. In today’s blog, we’ll go over the list of guardrails for Jira.

I 🧡 Draw.io #5: 3 Tips to Create Presentations Your Team Will Love

I love draw.io #5: 3 tips to create presentations your team will love - thumbnail

If your history teacher, instead of rattling off boring facts, has recreated important battles with pictures, graphics or even miniature figures or Lego, you know yourself: Information is better remembered when it is conveyed in a clear way. This also applies to presentations, one of the main tools for conveying information. But here, many quickly reach their limits. The result: cluttered, unclear or not very meaningful slides. We’ll show you how to integrate even complex diagrams into presentations with draw.io and how to prepare them in such a way that your audience will be thrilled!

Translated with www.DeepL.com/Translator (free version)

Screw It, We’ll Do It Illegally! – Why Not Following the Company Framework Is Not Always a Bad Thing

Lars Vollmer Mark Poppenburg T4AT screw it we'll do it illegally

Companies, especially larger ones, tend to try to streamline processes throughout the company, making use of certain tools and processes obligatory. These might foresee most problems that arise based on previous experiences, but what happens when a new, unique problem occurs that can’t be solved by the framework that has been put into place? Mark Poppenburg and Lars Vollmer have explained this at last year’s Tools4AgileTeams conference, hosted by Seibert Media.