Whenever someone at Seibert Media has a problem, for example, a hardware issue, or needs to assign a new password, or needs headphones, they open a ticket for the internal IT. All requests converge to one central point – the service desk. In this blog, we show how our IT Service Management team handles these requests.
Modern IT teams strive to effectively support the company’s business processes by offering their services and tasks in the form of standardised services. The keyword is: IT Service Management, or ITSM for short. In the transformation towards ITSM, teams can fall back on a number of supporting concepts. In this context, the ITIL framework has established itself as a de facto standard that helps to establish ITSM according to a systematic approach. What is behind it?
At Seibert Media, we offer support for all our clients. To ensure they get the best service they can, our IT Service Management team has set up a robust system to make sure nothing falls through the cracks and our clients are helped as quickly and efficiently as possible.
Making sure that IT incidents are systematically identified, effectively remedied and followed up in a structured way falls within the scope of IT Service Management. That is why ITSM requires modern incident management, which ideally comprises a cycle of five stages: Preparation, Detection and Alerting, Containment, Remediation, Analysis.
In today’s always-on world, it is more important than ever for ITSM teams to be able to offer fast and standardized services. To achieve this, companies that use Data Center as a deployment option should rely on Jira Service Management Data Center. Here are five reasons why companies choose this ITSM tool.
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