When considering a staff intranet solution, it’s difficult for many organisations to define their exact requirements. This is because, quite simply, there are too many. It’s not unusual for the problem to appear overwhelming and difficult to solve. Parsec Pacific was asked by a customer recently to help them define their user requirements for a new staff intranet. The organisation has about 5000 staff and provides education services to about 40,000 school aged children, and were already using a mixture of technologies to provide some staff intranet services but it wasn’t working effectively.
My colleague and Atlassian consultant Adil Nasri wrote his bachelor thesis in 2015 on the topic of “Functional requirements for wiki systems for use as an intranet using Confluence as an example”. For his thesis, he conducted a scientific study of requirements for intranet systems in which 208 participants filled out surveys. Of those participating, 61.1% worked in companies with Confluence-based intranets, and 38.9% used other technical platforms. The contacts were provided by //SEIBERT/MEDIA.