You do not need to be an Internet professional to recognize the basic difference between a company’s intranet and its online presence. An intranet, the internal system, is protected against external access and contains non-public information. Online content, however, can be accessed by anyone. If you take a closer look, it’s clear that many different aspects must be considered and play an important role. We will therefore turn our attention in these two articles to the question of how to differentiate between an intranet and a website. First, we will look at the organizational aspects before dealing with the technical aspects in the following article.
What before was true for the video recorder is unfortunately again true for many current websites: users have difficulties in completing tasks and reaching their goals. How to use those formerly expensive video recorders was just something the user had to learn, for better or for worse; after all, the piece of equipment was paid for. But the next website – and therefore the next provider of comparable services – is only a click away.