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Conditions for the purchase of event tickets


1. Scope of application, contractual relationship

1.1 These general terms and conditions (hereinafter referred to as „GTC“) apply to the events of //SEIBERT/MEDIA GmbH, Luisenstraße 37-39, 65185 Wiesbaden, represented by the managing directors Martin Seibert, Joachim Seibert and Sebastian Martini, registered in the Commercial Register of the Local Court of Wiesbaden under the number HRB B 11502, as event organizer (hereinafter referred to as „we“ or „SEIBERT MEDIA“). They regulate the relationship between SEIBERT MEDIA and the ticket purchasers (hereinafter „you“ or „customer“). The GTC are an integral part of the contract for the purchase of event tickets (hereinafter „tickets“).

Special conditions of each event (cancellation, transferability), which are regulated in each case in the description of the event or the respective FAQ, apply additionally and primarily.

In the event that the customer uses his own GTC, these shall not become part of the contract unless we have agreed to them in writing for each individual case.

1.2 When purchasing tickets online, the customer confirms that he/she has read and accepted these GTC by checking the box next to the text „I have read and accepted the GTC“. Without consent to these GTC, a conclusion of the contract is not possible.

1.3 In addition, the GTC (including house rules) of the respective owner also apply on the respective event location. Reference is made to these.

1.4 The online events are carried out via the venueless platform. In this regard, the General Terms and Conditions of venueless https://venueless.org/en/ as well as the data protection declaration there, which can be viewed here (LINK), shall also apply.

2. Conclusion of contract, ticket price and due date, no right of revocation

2.1 Tickets can be purchased on the Internet platform https://www.tools4agileteams.com/en. The respective event tickets can be selected and placed in the virtual shopping cart. By clicking the „Continue“ button, the name, address and e-mail address, optionally company, internal reference and service recipient of the invoice recipient as well as the respective person attending the event must be entered.

2.2 By clicking the button that concludes the electronic ordering process, the customer submits a binding order offer.

2.3 SEIBERT MEDIA may accept the Customer’s offer within five days by sending the Customer a written order confirmation or an order confirmation in text form (e-mail), in which case the receipt of the order confirmation by the Customer is decisive, or by delivering the ordered tickets to the Customer or making them available for download. In this case, the receipt of the tickets by the customer is decisive, or by requesting payment from the customer after the customer has placed the order. If more than one of the aforementioned alternatives exists, the contract shall be concluded as soon as one of the alternatives occurs. The acceptance period of the offer begins with the day after the customer has sent the offer and ends with the expiration of the fifth day following the sending of the offer. If SEIBERT MEDIA does not accept the customer’s offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

2.4 When an offer is made via SEIBERT MEDIA’s online order form, the text of the contract shall be stored by SEIBERT MEDIA after the conclusion of the contract and transmitted to the customer in text form (e.g. e-mail) after the order has been sent. SEIBERT MEDIA does not make the text of the contract accessible beyond this. If the customer has set up a user account in the Pretix online store before sending his order, the order data will be stored on the website of SEIBERT MEDIA and can be accessed by the customer via his user account by using the corresponding login data and the required password, without any costs being incurred for this.

2.5 Before bindingly placing the order via SEIBERT MEDIA’s online order form, the customer can recognize possible input errors by means of the information displayed. If the information is not easily legible, the customer can use the enlargement function of the browser for better recognition of input errors, which enlarges the display on the screen. The customer can correct the displayed entries during the electronic ordering process until they click the button that completes the ordering process.

2.6 Order processing and contacting usually take place by e-mail and with the help of automated order processing. The customer must ensure that the e-mail address they provide for order processing is correct so that e-mails sent by SEIBERT MEDIA can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by SEIBERT MEDIA or by third parties commissioned with order processing can be delivered.

2.7 The customer can choose between paying the amount by credit card payment or bank transfer. If payment is made by bank transfer, the ticket price must be paid in advance, stating the purpose of payment sent separately by e-mail. The tickets will be issued to the customer only after receipt of payment. If payment is made by credit card, a processing fee of EUR 1.91 will be charged.

2.8 When tickets are purchased, the contract for attendance at the SEIBERT MEDIA event shall always be concluded between you as the customer and SEIBERT MEDIA as the event organizer. The ticket purchase price including the statutory VAT is due in full to SEIBERT MEDIA as the event organizer. The ticket purchase price is due for payment immediately after conclusion of the contract, unless a different payment term is specified in the order process.

2.10 The tickets remain the sole property of SEIBERT MEDIA until the ticket purchase price has been paid in full and do not entitle the holder to enter the booked event until then.

2.11 The contract for attendance at SEIBERT MEDIA events is a contract for leisure events for which customers who are consumers (Section 13 of the German Civil Code) do not have a right of revocation. Customers, regardless of whether they are entrepreneurs or consumers, can therefore not revoke their declaration of intent concerning the order of tickets to leisure events. Entrepreneurs (§ 14 BGB) do not have the right of withdrawal by law in any case.

3. Validity of tickets, return of tickets, ticket price refund in case of cancellation or postponement of the event

3.1 The tickets entitle only the persons specified at the time of purchase (name, e-mail and company) to enter the booked event. Our privacy policy applies, which can also be viewed in the purchase process and must be accepted by the customer in the course of this: https://info.seibert-media.net/display/we/Data+privacy.

3.2 The tickets can be transferred from the initial purchaser to a third party if the previous ticket holder – with the consent of the new purchaser – previously provides us with the name, e-mail and company of the purchaser in text form (e-mail) and informs the purchaser of the frequency of previous transfers (no more than twice since the initial purchase). Furthermore, the acquirer confirms to us in text form that he/she agrees to these GTC and our privacy policy. The period prior to the event and the number of times the first purchaser can transfer the tickets are regulated in the special terms and conditions of the respective event, which can be found at https://www.tools4agileteams.com/en/questions-answers/.

Only the purchasers of the tickets registered with us, i.e. the first purchaser or, if applicable, one of the two subsequent purchasers, shall have access if the requirements of Sections 3.1, 3.2 above are met. We are entitled to inspect official identification documents upon entry to the event in order to verify eligibility for admission. Therefore, please carry an official identification document (ID card, passport or driver’s license) with you when visiting our event to prove your permission to enter.

3.3 A claim for return of tickets and refund of the ticket purchase price exists in principle only in the event of cancellation and/or rescheduling of events. In the event of rescheduling to an alternative date, the claim for reimbursement of the ticket purchase price must be asserted no later than 4:00 p.m. of the lecture of the first alternative date. SEIBERT MEDIA will immediately announce a cancellation or rescheduling of the respective event on its website and/or by e-mail to the participants. Speaker and topic announcements are non-binding and may be changed by the organizer at any time.

3.4 Your rights to withdraw from the contract or to claim damages due to a breach of duty for which SEIBERT MEDIA is responsible within the framework of the statutory provisions shall remain unaffected. The assertion of claims for expenses and/or damages shall be subject to the liability rules of clause 4.

4. Liability

4.1 Seibert Media is liable without limitation for all culpably caused damages to life, body and health within the scope of the contractual relationship. The same applies to all cases of mandatory legal liability, in particular according to the Product Liability Act, as well as in the case of the assumption of a guarantee.

4.2 In the event of a violation of essential contractual obligations (so-called cardinal obligations), which are based on only simple negligence and are not covered by section 4.1, Seibert Media’s liability is limited to the compensation of the foreseeable, contract-typical damage. The cardinal obligations of Seibert Media include such obligations, the fulfillment of which enable the proper execution of the contract in the first place and on the compliance with which you may regularly rely.

4.3 Apart from that, Seibert Media is only liable in case of grossly negligent or intentional breach of contractual obligations.

4.4 Insofar as the liability of Seibert Media is excluded or limited according to the above paragraphs, this also applies to the liability of its legal representatives and vicarious agents..

5. Obligations of the customer when attending the event

5.1 Dangerous objects such as pyrotechnic articles (e.g. flares, fireworks or sparklers), weapons of any kind, and objects that can be used as projectiles – especially bottles and cans – may not be brought to any event.

5.2 SEIBERT MEDIA expressly reserves the right, in the event of a corresponding development of Corona infection figures or a comparable pandemic situation, to initiate measures for the protection of all 3G, 2G or 2G+ participants (e.g. mask obligation, implementation of preliminary tests, etc.).

5.3 SEIBERT MEDIA also reserves the right, in the event of a violation of one of these points, to deny the persons concerned access to the events or to exclude them from the event. In all other respects, the domiciliary rights of the owner of the event location shall apply.

6. Force majeure

If the respective event does not take place or is postponed due to circumstances beyond the organizer’s control, such as force majeure and events of equal importance, e.g. national mourning, weather conditions, pandemic, strike or war, the organizer shall not be held responsible for any loss or damage resulting therefrom. A refund of the purchase price will not be made in this case.

7. Data protection

7.1 The data transmitted to SEIBERT MEDIA is stored on our servers. We use these exclusively for the fulfillment of contractual obligations (Art. 6 para. 1b GDPR), based on your consent (Art. 6 para. 1a GDPR) or based on legal requirements (Art. 6 para. 1c GDPR).

7.2 When conducting seminars via the venueless https://venueless.org/en/ platform, we will in individual cases pass on the names and e-mail addresses of participants to a third-party company, currently the company rami.io GmbH (see „Technical requirements“), so that they can send you the access data by e-mail.

7.3 If you have also provided us with your e-mail address for advertising purposes, you can object to its use for advertising purposes at any time at marketing@seibert-media.net. We process personal data in accordance with the provisions of the EU General Data Protection Regulation (DSGVO) and the German Federal Data Protection Act (BDSG). For further details, please refer to our data protection notice at https://info.seibert-media.net/display/we/Data+privacy.

8. Applicable law, place of jurisdiction

8.1 If the customer is not a consumer, German law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

8.2 The place of performance and jurisdiction shall be Wiesbaden, Germany, provided that the Customer is a business person, a legal entity under public law or a special fund under public law.

9. Final provisions

9.1 SEIBERT MEDIA has not entered into any agreements or made any promises, either verbally or in writing, in addition to these GTC up to the time of the conclusion of the contract.

9.2 Should individual provisions of this contract be or become void or ineffective in whole or in part, this shall not affect the validity of the other provisions. Statutory law shall take the place of general terms and conditions that are not included or are invalid (Section 306 (2) of the German Civil Code (BGB)). In all other respects, the parties shall replace the void or invalid provision with a valid provision that comes as close as possible to it in economic terms, unless a supplementary interpretation of the contract takes precedence or is possible.

10. Alternative dispute resolution

10.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

10.2 SEIBERT MEDIA is not obligated to participate in a dispute resolution procedure before a consumer arbitration board.

Status: October 30, 2022