The user – the unknown entity? If you don’t know your users, you will not meet their needs. To avoid a worst-case scenario, UX teams dedicate themselves to the user journey in all its details, develop an understanding of the target group, its needs and desires, and design the touchpoints based on this. This is where good visualization can help. With draw.io, you and your team can create user flow diagrams that depict the user journey and provide you with a solid basis for decision-making.