Jira Service Management offers your team a platform to make queues, requests, and tickets visible, and manage them in the most efficient way.
Business and development teams using Jira Service Management can keep an eye on incoming service requests and work quickly towards a solution.
Service agents and customers have an overview of the status of their inquiries at all times. By linking to tools such as Jira and Bitbucket, all information and changes are centrally linked.
Store service level agreements booked by your customers and prioritize incoming requests according to service time, service level and fault class.
Automated reports and real-time dashboards give you an overview of open and completed requests and KPIs, such as response and resolution times.
Thanks to complete audit trails for all changes, risks and quality remain under control at all times. The connection with Bitbucket Pipelines accelerates development and solution processes.
With over 1,000 apps from the Atlassian Marketplace and seamless integration of other Atlassian applications, the user interface and processes in JSM can be effortlessly customized.
With over 100 Atlassian experts, Seibert offers a range of services for teams on JSM – including licensing, consulting, hosting, support and training. You can rely on our 25+ years of experience as an IT company, and hundreds of successfully completed projects.
Seibert can help your organization move from on-premise to the cloud, while ensuring your business operations will not be disrupted.
We optimize your Jira Service Management license procurement (quotes, renewals, upgrades & co-terming) and find ways to maximize your ROI.
Create ticket and project templates for a seamless user experience inside of Jira, and improve user engagement and adoption of Atlassian tools.
We can help you identify redundancies in your Atlassian setup, suggest cost-effective apps, and streamline your licensing to maximize your ROI.
Seibert has been an official Atlassian Solution Partner since 2009. With over a decade of experience deploying agile transformations, we’re excited to help you maximize the value of your Atlassian investment.
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