Empower your IT team to make a difference in the company with software that works for them – amplifying their impact and solidifying ITIL best practices.
Business and development teams using Jira Service Management can keep an eye on incoming service requests and work quickly towards a solution.
Service agents and customers have an overview of the status of their inquiries at all times. By linking to tools such as Jira and Bitbucket, all information and changes are centrally linked.
Store service level agreements booked by your customers and prioritize incoming requests according to service time, service level and fault class.
Automated reports and real-time dashboards give you an overview of open and completed requests and KPIs, such as response and resolution times.
Thanks to complete audit trails for all changes, risks and quality remain under control at all times. The connection with Bitbucket Pipelines accelerates development and solution processes.
With over 1,000 apps from the Atlassian Marketplace and seamless integration of other Atlassian applications, the user interface and processes in JSM can be effortlessly customized.
As a trusted partner of Atlassian, with over 15 years of experience deploying service management systems for enterprise organizations, we’re ready to lead your digital transformation. Work with our technical consultants to strategize, build, test and launch your enterprise IT service desks.
We’ll conduct a complete review and audit of your current ITSM system, and provide our analysis and recommendations to maximize productivity and ROI, based on real user data.
Read the full comparison report between ServiceNow and Jira Service Management, and stop overspending for your ITSM software.
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