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How to Manage IT Asset and Service Configuration in JSM

This handbook will describe Atlassian’s approach to IT asset and service configuration management based on ITIL 4 principles and ITSM system implementation learnings using Jira Service Management.

ITSM Whitepaper Asset and Configuration

What you'll learn in this whitepaper

Learn how to get started with Assets in JSM, and follow a step-by-step guide to build assets inside of Jira Service Management.
Understand how assets work in JSM, including key terms, custom fields, reports, and assets functionality.
Learn what Atlassian’s approach to IT asset and service configuration management looks like, including customer pain points and real-world examples of why IT asset and service configuration practices matter.