Create great-looking incident documentation fast
It’s tedious and time-consuming writing up IT incidents in Confluence manually. You end up copy/pasting the important information contained in various fields on the Jira issue for the incident. Jira automation workarounds aren’t very adaptable, often complicated, and prone to errors.
With AutoPage, you can save time and effort by automatically creating Confluence pages for resolved incidents from Jira issues. AutoPage macros let you specify what issue content should be inserted, and you can use all the formatting options available in Confluence to enhance the page’s look, feel, and value.
And if the IT team reopen the incident for any reason, all updates to the Jira issue get reflected on the Confluence page, the two remaining completely in sync.
Promote cross-team collaboration
Teams working in different Jira instances, or Confluence only, may need to help resolve an IT incident. However, these teams won’t have access to the Jira issue for the incident, so the pertinent information has to be relayed to them manually.
Automatically documenting Jira issues with AutoPage allows teams with access to Confluence but not Jira to see the required information more readily. This streamlines collaboration between teams and stops Jira permissions from being a barrier to resolving IT incidents.
Improve IT practices and problem management
A lack of knowledge and transparency on past incidents can lead to delays processing new ones, increasing downtime. It can also prevent the ITSM team from understanding or establishing best practices for dealing with certain types of incident.
With AutoPage, you can create a Confluence knowledge base of automatically documented incidents and their resolutions. You end up with built-in retrospectives that IT teams can use for research or turn into runbooks, enabling them to be more proactive in preventing similar incidents in the future.
