Ensure all bug tickets contain the right information
End users who report software bugs often don’t provide all the information necessary for the software team to fix them. Jira doesn’t help, because you can’t add default field values – like a predefined summary or description that guides the user – to the Jira issue create screen.
With Templating.app, you can. Its behavior builder feature lets admins build issue create screen templates for specific project and issue types, such as bug reports. These templates can have default values that provide structured guidance for completing the ticket.
For example, a default description can tell the user to provide certain information, such as the steps to be taken to reproduce the bug. This helps speed up the remediation process.
Streamline how tickets get processed
The inability to build issue create screen templates natively means you can’t ensure bug tickets get processed by the right people, depending on their importance.
With Templating.app’s behavior builder, you can set conditions based on field attributes or user-specific criteria, such as project roles. For instance, if a bug is reported with high priority, it can automatically be assigned to a specific user.
Modify the issue create screen easily – no code required
Although there are a number of solutions that make it possible to modify the issue create screen, they’re often very technical and not particularly adaptable. Most only work with complex scripts and coding.
Templating.app’s behavior builder offers a user-friendly interface with simple select menus; no scripts or coding are required. In a handful of clicks, you can make all kinds of modifications to the issue create screen and set conditions based on user parameters and other field values.