Create a single source of truth on bugs
Out of the box, documenting bugs in Confluence for ITSM teams isn’t easy. You can display Jira issues for each open/known bug using the Jira issues macro, but this requires some sophisticated Jira Query Language (JQL). And support agents will only see the issue information if they have access to the Jira project.
More often that not, agents don’t have the details they need to hand and have to ask the developers directly – while customers sit waiting for answers.
With AutoPage, you can avoid these bottlenecks by automatically recording Jira issue content for known bugs on Confluence pages. AutoPage macros let you specify what issue content should be inserted and, once a page is created, all updates between the page and the issue are synced. That way, when a bug gets resolved, the IT team can view the fix and notify customers.
AutoPage allows you to provide support agents with a single source of truth in Confluence on known bugs, so that they can offer customers instant answers without having to question the dev team. It also stops Jira access restrictions from being a barrier to good, fast customer service.
