Atlassian Partner Collaboration: An Advantage, Not a Limitation

Understanding our customers’ concerns is crucial to delivering outstanding service. Recently, during the final stages of negotiations with a potential client, they raised a relevant concern that shed light on an aspect we hadn’t previously considered.

“My biggest concern with partnering companies like yours is that we risk being prevented from working directly with the tool provider because we don’t have a direct relation to them. It’s like trying to get a refund for an airline ticket directly from the airline when the trip was booked through an aggregator. Good luck getting in touch with the airline. Can you assure us that we won’t face hidden restrictions by going through you?”

This analogy really hits the nail on the head. Many of us have experienced the frustration of buying through an aggregator only to face challenges when seeking direct support from the provider. But the situation is different in the Atlassian ecosystem.

What is the role of an Atlassian Solution Partner?

The role of an Atlassian Solution Partner is designed to complement your relationship with Atlassian and enhance your overall experience. We are not a reseller, but an approved partner working closely with Atlassian on each deal. You are not replacing one with the other but adding an extra layer of support and contact. First and foremost, whether you purchase through Seibert Solutions or directly from Atlassian, you will maintain a direct relationship with Atlassian and engage in the Atlassian Customer Agreement. This agreement outlines Atlassian’s obligations and responsibilities regarding support and advice, so you can receive the necessary help and guidance for your Atlassian products directly from Atlassian.

What are the benefits of partnering with a Solution Partner?

By partnering with Seibert Solutions, you gain access to a dedicated contact person who understands your setup and is committed to resolving any challenges you face with your Atlassian products. Your contact person is available via email and phone and will follow up regularly to ensure everything is working as it should. They can also draw on our team of certified Atlassian experts to assist with technical questions and provide strategic guidance. Additionally, partnering with Seibert Solutions grants you access to our extensive network of direct contacts at Atlassian, allowing us to speak on your behalf and ensure your concerns are addressed quickly and efficiently. We work closely with Atlassian’s support team, product specialists, and business consultants on a daily basis, ensuring your voice is heard. In conclusion, partnering with an Atlassian Partner is not a limitation but a strategic advantage. Collaborating with Seibert Solutions adds extra value to your Atlassian experience. You retain all your rights and privileges as an Atlassian customer while benefiting from our expertise, resources, and efforts to advocate for your interests.