Effective ITSM and case management with Jira Service Management
Jira Service Management provides a platform to make queues, inquiries, and tickets visible and manage them in the best possible way. Benefit from ITSM helpdesk with self-service, automation, SLAs, reporting, and much more!
Effective management of service requests and ITSM workflows
Real-time visualization of all inquiries
Your business and development teams can always keep an eye on incoming service requests with Jira Service Management and collaborate to find solutions.
Transparent follow-up
Service agents and customers can anytime track the status of their inquiries. By connecting Jira and Bitbucket, all information and changes are centrally linked.
Individual SLA configuration
Save the service level agreements your customers have made and prioritize incoming inquiries based on service time, service level, and error category.
Performance reports
Automated reports and real-time dashboards provide you with a constant overview of open and closed requests, as well as KPIs such as response time and resolution time.
Connection between Dev and Ops
With complete audit trails on all changes, risks and quality are always under control. Connected with Bitbucket Pipelines, development and resolution processes are accelerated.
Integrations and extensions
With over 1,000 apps from the Atlassian Marketplace and integration with other Atlassian apps, the interface and processes in JSM can easily be customized.
Here’s how your Jira implementation could proceed
We offer tailored implementation of Jira Service Management to suit your needs. You will have a dedicated contact person who assists with everything from strategic advice at the start to technical implementation and employee training.
1. Initial dialogue about your wishes and criteria
We start with an initial dialogue about your wishes and criteria for the implementation of Jira Service Management in your organization.
2. Offer of assistance with implementation
We prepare a tailored offer for implementation according to your wishes and criteria.
3. Technical implementation
In ongoing dialogue with you, we configure Jira Service Management so that you end up with software that is ready to use. We continuously involve you throughout the project’s duration.
4. Rollout & training
We plan the rollout together and support you all the way with personal training in Jira Service Management.
Has your Atlassian usage gotten out of control?
We can help you identify redundant elements in your Atlassian setup, suggest cost-effective apps, and streamline your license management to maximize your ROI.
Over 15 years of Atlassian experience
Seibert has been an official Atlassian Solution Partner since 2009. With over a decade of experience in implementing agile transformations, we are excited to help you maximize the value of your Atlassian investment.
