Effective ITSM and Help Desk with Jira Service Management
Jira Service Management provides a platform to make queues, inquiries, and tickets visible and manage them in the best possible way. Benefit from ITSM helpdesk with self-service, automation, SLAs, reporting, and much more!
Effective management of service requests and ITSM workflows
Real-time visualization of all inquiries
Your business and development teams can always keep an eye on incoming service requests with Jira Service Management and collaborate to find solutions.
Transparent follow-up
Service agents and customers can anytime track the status of their inquiries. By connecting Jira and Bitbucket, all information and changes are centrally linked.
Individual SLA configuration
Save the service level agreements your customers have made and prioritize incoming inquiries based on service time, service level, and error category.
Detailed performance reports
Automated reports and real-time dashboards give you a constant overview of open and closed inquiries as well as KPIs such as response time and resolution time.
Connection between Dev and Ops
With complete audit trails on all changes, risks and quality are always under control. Connected with Bitbucket Pipelines, development and resolution processes are accelerated.
Integrations and extensions
With over 1,000 apps from the Atlassian Marketplace and seamless integration with other Atlassian applications, the interface and processes in JSM can easily be customized.
Here’s how your Jira implementation could proceed
With our experts, we offer you all services from one source, from strategic advice at the start of a project to technical implementation and training of your users. In our fixed-price projects, all costs remain planned and within a clearly defined framework.
1. Concept & Requirements
We conduct a one-day requirements workshop where we define the key Jira use cases, align on possible solutions, and establish a roadmap for the next steps.
2. Proof of Concept
The jointly defined “must-have” functionalities are implemented for you as a decision-making basis in our private cloud.
3. Technical Setup
In ongoing dialogue with you, we configure Jira to provide software ready for production use. We continuously involve you, and the project team is closely supported throughout the project’s duration.
4. Deployment & Hypercare Phase
We plan the deployment of your Jira instance together and support you throughout the entire process. During a hypercare phase, we ensure that everything runs smoothly in daily operations. Afterwards, we remain available to you and your teams, for instance, as part of our Consulting Package Plus or through our training offerings.
Has your Atlassian usage gotten out of control?
We can help you identify redundant elements in your Atlassian setup, suggest cost-effective apps, and streamline your license management to maximize your ROI.
Get the most out of your Atlassian software system.
With over 100 Atlassian experts, we offer a wide range of services – including license management, consulting services, hosting, support, and training. You can rely on our 25+ years of experience as an IT company and on hundreds of successful projects.
Fixed-price implementation
With certified consultants, we support your project from A to Z and offer bespoke solutions, even for complex requirements.
Cloud migration
Seibert can help your organization move from on-premise to the cloud while ensuring your business operations remain uninterrupted.
License management
We optimize your Atlassian license procurement by assisting with quotes, renewals, upgrades, and co-termination to maximize your ROI.
Jira customization
Create issue and project templates to ensure a seamless user experience in Jira. This improves user engagement and increases the adoption of Atlassian tools in the organization.
Over 15 years of Atlassian experience
Seibert has been an official Atlassian Solution Partner since 2009. With over a decade of experience in implementing agile transformations, we are excited to help you maximize the value of your Atlassian investment.
