Support for Confluence and Jira users at a fixed price
Our First Level Support experts assist you with all usage questions and issues regarding Jira or Confluence.
Quick problem resolution for all Atlassian users
For Data Center & Cloud
We offer our user support for Data Center infrastructures, Atlassian Cloud applications, or even hybrid environments with both cloud and DC systems.
Support for Atlassian tools
We provide comprehensive First Level Support for Atlassian products – primarily for Confluence, Jira, and Linchpin. In many cases, we can also find solutions for installed Marketplace apps.
Multilingual support
Instead of having to communicate only in English with Atlassian’s support teams, we offer support in German, Danish, and English.
Flexible contact options
Depending on the chosen options, our support team can be contacted via email or Service Desk. You receive quick and direct answers to your questions in the most convenient way for you.
Fixed monthly price
Regardless of the scope, complexity, and frequency of inquiries, our support packages remain at a fixed price, within the booked hours, always economically planning-friendly.
One channel for all inquiries
Have you also booked an operations or consulting package in addition to First Level Support? Then you can be assured that we pass all inquiries directly to the right contacts.
Fixed price Atlassian support
Support Package S
Includes
- Up to 25 support hours per month
- Up to two product instances
- No setup costs
Support Package M
Includes
- Up to 50 support hours per month
- Up to three product instances
- No setup costs
Support Package L
Includes
- Up to 100 support hours per month
- Unlimited number of product instances
- No setup costs
Over 15 years of Atlassian experience
Seibert has been an official Atlassian Solution Partner since 2009. With over a decade of experience in implementing agile transformations, we are excited to help you maximize the value of your Atlassian investment.
