Atlassian releases Jira Service Desk 2.5 – Reporting, Branding & Real-time Queues

Atlassian has just released version 2.5 of JIRA Service Desk. New features include better reporting, opportunities for customization and real-time queues. Find out more details of the updates in this post:

Detailed reporting

Now JIRA Service Desk reports are equipped to show up to 20 series and allow you to track and measure metrics for increased transparency of your work.

JIRA Service Desk Report Series

Improved customizations

Branding and customization options of the Help Center have been advanced and you can now change your Help Center welcome message and your Help Center name. Now a logo can be uploaded and a theme can be generated. Alternatively you might want to adjust the header background color, text, or other highlight and link colors.

JIRA Service Desk Customize Help Center

 Read more about configuring the customer portal in the documentation.

More live queue updates

Your agents will no longer need to refresh their browser to see changes. Quest are now updated live and real-time. Another bonus is the automatic update of the numeric indicator next to the name of the queue.

JIRA Service Desk Queue Updating

We are your JIRA partner

//SEIBERT/MEDIA is one of the biggest Atlassian sales partners in the world. We cooperate closely with the software developer, and were elected Fastest Growing Partner of Atlassian in Europe in 2011. Our expertise regarding Atlassian products is emphasized by carrying the status of official Atlassian Platinum Expert, and thus being specialist for the complete Atlassian product portfolio. For further information about JIRA see JIRA: effectice and systematic task management. Sign up for a free 30 day trial of JIRA here.

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Our blog articles reflect the situation at the time of writing and are not updated. It is therefore possible that the contents are outdated and no longer correspond to the latest developments. We do not accept any liability for this.

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